County Jail Call

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Fair Usage Policy

At County Jail Calls, we want all of our customers to get the best calling plans, known as ‘subscriptions’, at the lowest possible price. This Fair Usage Policy (“FUP”) is designed to prevent fraud and abuse of our subscriptions by a small number of users.

Subject to this FUP, County Jail Calls’s unlimited subscriptions allow unlimited calls to landlines in the applicable subscription countries (excluding special, premium, service and non-geographic numbers). Unlimited calls to mobiles may also be included where stated at the time of purchase. All calls will be disconnected and require a re-dial pursuant to the correctional facility policies and duration limits.

County Jail Calls’s subscriptions are for personal, individual, non-commercial use only, in accordance with our Terms of Use and this FUP (“Legitimate Use”). The following is a non-exhaustive list of practices that would not be considered Legitimate Use:

    • • Using subscriptions for commercial purposes or commercial gain, for example telemarketing or call center operations;
    • • Re-selling subscription minutes;
    • • Sharing subscriptions between users whether via a PBX, call center, computer or any other means;
    • • Calling numbers (whether individually, sequentially or automatically) to generate income for yourself or others as a result of placing the call;
    • • Regular calls of short duration or calls to multiple numbers in a short period of time.
    • • Receiving over 45 minutes of correctional facility calls daily or 1350 minutes in a 30 day period.

Other practices may be relevant in determining Legitimate Use and County Jail Calls reserves the right to take any unlawful, prohibited, abnormal or unusual activity into account in making its determination. County Jail Calls may at its option, terminate its relationship with you, or may suspend your subscription immediately if it determines you are using your subscription contrary to this FUP or County Jail Calls’s Terms of Use. Where reasonable, County Jail Calls will provide you with notice of improper usage before suspension or termination of your subscription and, if appropriate, County Jail Calls may offer you an alternative subscription that is has. This might be a simple increase in price based upon percentage of the overage. Usually, the company will simply add $18.00 dollars of extra cost and you will have triple the amount of time added to your account.

If you do not agree with this Fair Usage Policy, than you are not permitted to use County Jail Calls.



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