County Jail Call

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Terms of Service

a. Use of Service

Customer will be required to pre-pay for all usage in the sole discretion of County Jail Call. If Customer is approved for Service, Customer agrees not to resell the Service without the expressed written consent of County Jail Call. Customer also agrees not to use Service for any unlawful or abusive purpose or in such a way as to create damage or risk to County Jail Call business, reputation, employees, facilities, third parties or to the public in general. Customer has no proprietary or ownership rights to or interest in a specific phone number or phone numbers (“Number”) assigned to you by County Jail Call, and the number is not portable to any other service provider. Customers who choose to use the Service outside the United States do so at their own risk. County Jail Call cannot care for any Customer who uses the Service outside the United States. County Jail Call does not guarantee that the Service will work outside of the United States. (Note: Since we are a pre-paid company, we do not do any credit checks.)

b. Term

The term of this Agreement depends on the subscriber(s) needs. County Jail Call only requires that the first (30) thirty days of service be paid. After that initial time period, a subscriber is free to cancel service with County Jail Call. Customer agrees to purchase the Service for the 30 day minimum term. The term of the Service shall continue for as long as the subscriber continues to replenish their account for as many months thereafter as said subscriber decides to continue service. If Customer terminates Service prior to the end of the month, they will be responsible for all charges, including without limitation, unbilled charges, which immediately become due. Since the prepaid amount is for a month, if there is a partial amount of that month left, there will be no refunding for that partial amount. Unless the CANCEL email sent is dated and timed before the billing of a new month, there will be no partial refunds.

c. Unauthorized Usage (forwarding)

Customer may not program the Number into any equipment or infrastructure in or on which the number is intended or used as the origination or destination of a communication other than the ring location that was authorized by County Jail Call.

d. Credit Checks

County Jail Call does not perform credit checks on residential customers.


County Jail Call may amend the terms of the Agreement, including all Calling Plans, with advance notice. If Customer does not agree to the amendment, Customer may terminate the Agreement by giving County Jail Call notice. Customer will be charged a disconnect fee. All calling plans are subject to change without notice. County Jail Call may, in some instances be forced to change a calling plan rate without notice but, will make attempt(s) to inform the affected subscriber(s). ….See Fair Usage Policy…..


a. Billing and Payment of Charges

Customer is responsible for paying all charges posted to its account, including but not limited to, monthly Service, subscription fee, usage charges, advanced feature charges, and others. Charges, including disputed amounts, must be paid. County Jail Call calculates all rates at one-minute increments, rounded up to the nearest minute, commencing upon the first use of any services being provided. Customer agrees that (a) it would be impractical to determine the exact amount of County Jail Call damages if you fail to pay promptly, and (b) in the event of such failure, Customer shall pay County Jail Call the amount due plus liquidated damages of one and one-half percent (1.5%) per month (or any portion thereof) of any amount unpaid when due. Liquidated damages shall be eliminated or reduced to the extent permitted by applicable law. If County Jail Call accepts late or partial payments or payments marked “Paid in Full” or similar notations, it will not waive any of County Jail Call rights hereunder nor will it constitute an accord or satisfaction.

d. County Jail Call reserves the right to make each and every charge pre-paid to its subscribers. Subscribers must agree to this before subscription is granted.

b. Credit Card Charges

Customer will pay by Credit Card, it authorizes County Jail Call to collect such payments made through said credit card WITHOUT chargeback. Should any subscriber chargeback ANY amount from a credit card, such person or entity will be charged a minimum fee of $45.00 dollars plus, the amount that was chargeback and 5% for administrative work to clear the account. As a penalty, the subscriber will no longer be permitted to receive service from County Jail Call and will also be liable for any attorney fees, costs, or other that may be imposed under law. All court costs for recovery of any amounts owed to County Jail Call plus interest at the prime rate plus 12% will be imposed upon said person.

c. Default/Termination

County Jail Call reserves the right to terminate Service at County Jail Call’s discretion. County Jail Call may discontinue the Service, for any reason including without limitation, if it has reason to believe that there have been attempts to hack or disrupt the system, or that the Service is being misused in any way. In the event of Customer default — i.e. Customer does not pay any sum when due, breach any representations you made to County Jail Call, fail to perform any of your obligations set forth in this Agreement between Customer and County Jail Call, are suspected by County Jail Call of committing fraud, harming County Jail Call network, harming Service to other customers, using Service in any way that damages County Jail Call — Customer will reimburse County Jail Call for its attorneys’ and expert witnesses’ fees and costs of investigation, collection and similar expenses incurred by County Jail Call in the enforcement of any right or privilege hereunder. If this Agreement is terminated because of Customer default, County Jail Call may keep any charges or sums prepaid by Customer upon termination. County Jail Call may require reactivation charges to renew Service after termination or suspension.

d. Taxes

Any applicable sales, use, excise, public utility or other taxes, fees or charges imposed on County Jail Call as a result of providing the Service will be added to Customer’s account when imposed or required by law. If Customer is exempt from payment of such taxes, it will provide County Jail Call with an original Tax Exempt Document. Tax exemption will only apply from the date County Jail Call receives the Tax Exempt Document.


a. Limitation of Liability

County Jail Call’s nonperformance hereunder shall be excused and County Jail Call shall not be liable if caused by act or omission of an underlying carrier; equipment, network or facility failure; equipment, network or facility upgrade or modification; acts of god; strikes; fire; war; riot; government actions; equipment, network or facility shortage; equipment or facility relocation or causes beyond Jail Call’s control, including without limitation the failure of an incoming or outgoing call, including a 9-1-1 emergency call to be connected or completed, or degradation of voice quality. Jail Call’s liability for any failure or mistake shall in no event exceed Service charges during the affected period. County Jail Call is not liable for any incidental or consequential damages of any type.

b. Indemnification

Customer agrees to defend, indemnify, and hold County Jail Call, its affiliates and agents and any other service provider, harmless from claims or damages relating to this Agreement. This paragraph shall survive termination of this agreement.

c. No Warranties on Service

County Jail Call provides no warranties of any kind on the Service. Statements regarding or descriptions of the Service, if any, by County Jail Call or Jail Call’s agents or installers are informational and are not given as a warranty of any kind.

If a correctional facility denies use of any issued telecom service offered by County Jail Call, it is the responsibility of subscriber to file a complaint with the Federal Communications Commission against said correctional facility as well as a complaint to that state public utilities/service commission. Subscriber should site the Telecom Act of 1996 setion 47 USCS 253(a) which gives subscriber the RIGHT to use the telecommunications company of their choice for service. If the facility does not allow use of this standard telephone number, that is not the fault of County Jail Call. We only issue working telecom services and the facility is not run by this company. ‘Subscribers agree to this before subscription is granted.’


a. Mandatory Arbitration

Any dispute or claim between Customer and County Jail Call arising out of or relating to the Service or Device provided in connection with this Agreement shall be resolved by arbitration before a single arbitrator administered by the American Arbitration Association in accordance with its Commercial Arbitration Rules. Judgment on the award rendered by the arbitrators may be entered in any court having jurisdiction thereof. All claims shall be arbitrated individually and Customer will not bring, or join a punitive or certified class action to arbitration or seek to consolidate or bring previously consolidated claims in arbitration. The arbitrator shall have no authority to award punitive damages. Customer acknowledges that this arbitration provision constitutes a waiver of any right to a jury trial. b. Cost of Arbitration

All administrative fees and expenses of an arbitration initially will be divided evenly between Customer and County Jail Call. In all arbitration’s, each Party will bear the expense of its own counsel, experts, witnesses and preparation of evidence in arbitration. The prevailing Party shall be awarded all attorneys’ fees and costs attendant to each arbitration proceeding. The decision of the Arbitrator shall be final. The location of arbitration shall be New Jersey, unless otherwise agreed to by both Parties in writing.


Refunds are granted at the discretion of County Jail Call. Any refunds that are granted will be paid between (4) four and (6) six weeks after the end of services. NO REFUNDS as a right to any subscriber exist under this agreement. County Jail Call has the right to deny refunds to any person who cancels service before the end of (6) six full months of service.

{Note: Refunds are usually granted to those subscriber(s) that have a material reason for canceling service with County Jail Call. Example of a material reason; the person changed facilities and County Jail Call cannot give service in that new facility.}

These TERMS OF SERVICE are subject to change without notice and may be amended from time to time. It is the subscriber(s) responsibility to review the terms clearly posted on the web site to be aware of any changes made. NO claim for failure to know these terms will be acceptable in any way, shape, or form as all public libraries in the United States are equipped with internet access to view them. Buyers remorse is not a valid request for refund as the company has in fact installed services and paid for them and as such shall not refund. Subscribers agree to this before subscription is granted. Cancellation of services must be done via email with 2 days notice to avoid responsibility for the next month’s services.

7. Call Routing Technologies.

Call Routing Technologies is the property of County Jail Call(s) and no customer shall have any right to the use of such without express written consent by agreement County Jail Call. The use of either the programming or equipment owned by County Jail Call is not a right unless so agreed upon by consent in writing.

County Jail Call shall provide service to all potential customers that agree verbally to the cost and fees explained to them on a per state basis after the pre-paid amount is remitted.

8. Credit or Debit card payments acceptance of terms

At the time your service is installed after you have signed up, there will be an initial call on you installed telephone number and it will be recorded. You will be reminded to read the terms of services again. If there is a charge back for any reason, a claim that you have not been or were not informed therefore cannot be claimed. This is to avoid any types of fraud that may occur. This recorded call has a date and time stamp attached to it.

COUNTY JAIL CALL IS NOT A FORCED CONTINUITY COMPANY IN ANY WAY. YOU ARE NEVER REQUIRED TO MAKE A PAYMENT TO A PRE-PAID PHONE SERVICE LIKE COUNTY JAIL CALL. You are not forced to make a payment ever! We are a VOiP phone company. A standard style phone company that specializes in inmate calls to unbillable phone lines. You never forced to continue service. We are a month to month service provider.


To cancel service is simple. You must send an email to and state you no longer want service. You can do this anytime. Your services will terminate at the end of the term you have paid for.

Correctional Facilities in the United States